We interviewed 3 agents and decided on Bob. It was the best choice from start to finish. Bob is easy to talk to, has practical feedback when you ask for it and will fight for you when you need it. His sense of humor helps when things get tight. Every detail was explained and there were no surprises from him. His concern was always for our family, and he had to communicate with 4 of us! And, he's a Patriot's Fan!